At 378win, responsible gaming is not a footnote — it is a foundational part of how we operate. We believe that every player in Pakistan deserves a safe, transparent, and genuinely enjoyable gaming environment. This page outlines the tools, protections, and principles that 378win has put in place to help our players stay in control at all times.
◆ Our Commitments
378win's responsible gaming programme covers six core areas. Each one is designed to give Pakistani players meaningful control over their gaming activity from day one.
All 378win accounts require identity verification during the KYC process. Age is verified against your CNIC before any real-money gaming is permitted. Any account found to belong to a person under the age of 21 is closed immediately and any funds returned in accordance with our terms. There are no exceptions.
Players can set daily, weekly, and monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cool-off period. Decreasing your limit, however, takes effect straight away — giving you full downward control at any time.
If you need a break — whether for a few days or permanently — 378win's self-exclusion tool lets you close access to your account for a defined period. During self-exclusion, you cannot deposit, place bets, or access any game. Our team takes self-exclusion requests seriously and processes them without delay.
Time can pass quickly during an active session. 378win's session timer feature sends you a notification at regular intervals reminding you how long you have been playing and how much you have wagered during the session. You can also set a hard session time limit that logs you out automatically when reached.
378win's platform monitors player activity patterns for signs of problem gambling behaviour — such as rapidly increasing bet sizes, extended sessions, chasing losses, or frequent large deposits. If our system or team identifies a concern, we will proactively reach out to the player with information about available support tools.
378win's customer support team is available around the clock via live chat. Any player who reaches out with a responsible gaming concern — whether from Karachi, Lahore, Islamabad, or anywhere else in Pakistan — receives immediate, non-judgmental assistance and guidance on the tools available to them.
◆ Age Verification Policy
The minimum age to register and play on 378win is 21 years. This applies to every product on the platform — cricket betting, live casino games, slots, Monster Crash, Go Goal Bingo, and all other game categories. There is no minimum age variation between products.
During the KYC (Know Your Customer) process, every 378win player must submit a copy of their valid Pakistani CNIC. Our verification team confirms the date of birth on the CNIC before activating any real-money gaming capability on the account. This step cannot be bypassed.
We take underage gambling very seriously. If you are a parent or guardian and suspect that a person under 21 in your household has accessed 378win, please contact our support team immediately at [email protected]. We will investigate and act without delay.
◆ Self-Exclusion Programme
Self-exclusion is one of the most important responsible gaming tools available on 378win. If you feel that your gaming is getting out of hand — or even if you simply want a planned break — you can exclude yourself from the platform for a set period via your account settings or by contacting the 378win support team.
During a self-exclusion period, your account is immediately suspended. You cannot log in, make deposits, place bets, or claim bonuses. 378win will also suppress all promotional communications to your registered email and phone number for the duration of the exclusion. When your chosen exclusion period ends, you must actively re-enable your account — it does not automatically reactivate.
A short break when you feel you need to step away immediately. Account suspended for 24 hours from activation.
A week-long pause. Recommended when you notice a pattern of longer-than-planned sessions.
A full calendar month away from the platform. All marketing is suppressed automatically.
For players who want a longer structured break. Account and all communications fully suspended.
Permanently closes your 378win account. This action is irreversible. Contact support to initiate a permanent exclusion.
◆ Account Limit Tools
378win's limit tools allow you to set boundaries on your own gaming activity — in Pakistani Rupees — before you start playing. All limits are applied in real time. Reducing a limit is always immediate; increasing a limit requires a minimum cooling-off period to protect against impulsive decisions.
| Limit Type | Periods Available | Status |
|---|---|---|
| Deposit Limit Cap on total PKR deposits |
Daily / Weekly / Monthly | Available |
| Loss Limit Cap on net losses per period |
Daily / Weekly / Monthly | Available |
| Wager Limit Cap on total amount wagered |
Daily / Weekly / Monthly | Available |
| Session Time Limit Auto logout after set duration |
Per session (30 min – 8 hr) | Available |
| Reality Check Time & spend reminders |
Every 30 / 60 / 90 min | Available |
| Cooling-Off Period Temporary account pause |
24 hr / 7 days / 30 days | Available |
Log in to your 378win account, navigate to Account Settings, and select "Responsible Gaming". All limit controls are accessible from that panel. Alternatively, contact the 378win support team via live chat and an agent will configure any limit on your behalf immediately.
◆ Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. If several of the following apply to you, please use the 378win responsible gaming tools or contact the support team immediately.
Recognising these signs is an important first step. 378win's support team is available 24/7 and can help you activate the right tools immediately. You are not alone, and help is always available.
◆ Self-Assessment
This short self-assessment is not a clinical tool, but answering these questions honestly can help you understand your relationship with gaming. If you answer "Yes" to three or more of the questions below, 378win strongly recommends activating account limits or a self-exclusion period and seeking professional support.
Remember — using responsible gaming tools is a sign of strength and self-awareness, not weakness. Thousands of players across Karachi, Lahore, Islamabad, and other Pakistani cities use these tools as a normal part of enjoying 378win safely.
◆ Safer Play
Following these practical guidelines will help you keep your 378win experience enjoyable, sustainable, and within your means — session after session.
Decide on a fixed PKR amount you can comfortably afford to lose before each session. Once that amount is gone, stop. Never fund more from other sources to continue.
Use the 378win session timer to set a fixed playing time. When the timer notifies you, stop — regardless of whether you are winning or losing at that point.
Chasing losses is one of the most common causes of problem gambling. A losing session means stop — not bet more. The next bet does not undo the previous one.
Step away from the screen regularly during any gaming session. Grab chai, stretch, and return with a clear head. Fatigue and continuous play increase impulsive decisions.
View your gaming budget the same way you would a cinema ticket or a dinner out — as money spent on entertainment, not as an investment expecting a return.
If gambling is causing stress, do not keep it to yourself. Talk to a trusted family member or friend. Opening up is often the most important step towards regaining control.
◆ Protecting Minors
Protecting minors from exposure to online gambling content is a shared responsibility. 378win's technical controls — including mandatory CNIC-based age verification — form the platform-level barrier against underage access. But as a parent or guardian, you also play a critical role.
We strongly recommend that parents and guardians in Pakistani households use device-level parental control software and browser filters to restrict access to gambling websites on shared or family devices. Keep your 378win login credentials private and never share them with minors.
If you discover or suspect that a child under 21 has accessed 378win using a household device or through a shared account, contact 378win support immediately. We will investigate and close any affected account without delay. Any funds deposited by or on behalf of a minor will be handled in accordance with our terms and applicable regulations.
Enable parental control software on all devices used by minors in your household. Many operating systems — Windows, macOS, iOS, Android — include built-in parental controls that can block access to gambling sites by category.
Never share your 378win username, password, or any account credentials with anyone — including family members. Use a strong, unique password and enable two-factor authentication where available.
Have age-appropriate conversations with young people in your household about online gambling, the financial risks involved, and why it is restricted to adults. Open dialogue is more effective than silence.
If you suspect a minor has accessed 378win, contact [email protected] immediately. Include as much detail as possible. The 378win team will prioritise your report and investigate.
◆ External Help
378win is part of an international online gaming ecosystem. The following organisations provide free, confidential support services for problem gambling — many of which serve Pakistani players and operate in English.
GamCare provides free information, advice, and support for anyone affected by problem gambling. Their website offers a live chat service, self-assessment tools, and links to counselling services that operate internationally.
Website: www.gamcare.org.uk
BeGambleAware funds treatment services and provides educational resources about safer gambling. Their website includes guidance for players, families, and support workers. The content is accessible to international players and written in accessible English.
Website: www.begambleaware.org
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope to solve their common problem and help others recover from problem gambling. Meetings are held worldwide, including online meetings accessible from Pakistan.
Website: www.gamblersanonymous.org
Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling. The service operates in multiple languages and is accessible to players worldwide, including Pakistan.
Website: www.gamblingtherapy.org
The resources listed above are operated by independent organisations and are not affiliated with 378win. 378win lists them here as a public service to Pakistani players. If you need support, these organisations can provide confidential help at no cost.
◆ We Are Here to Help
378win's support team is available 24 hours a day, 7 days a week via live chat. If you want to activate self-exclusion, set account limits, or simply talk to someone about your gaming — we are here. No judgment. Instant help.
21+ only. Gambling involves financial risk and may be habit-forming. Play responsibly. 378win supports responsible gaming across Pakistan.